Eve’s Elegant Florals Privacy Policy

Eve’s Elegant Florals is committed to protecting your privacy. By using our services you agree to the use of the data that we collect in accordance with this policy. 

Data collected is held in accordance with the Data Protection Act in the UK and GDPR regulation. All reasonable precautions are taken to prevent unauthorised access to this information

We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely.

1. Information We Collect

We may collect and process the following types of personal data:

  • Contact Information – name, email address, phone number, billing/delivery address

  • Order Information – details of floral arrangements, special instructions, venue and date of wedding, event or workshop

  • Payment Details – collected and processed securely through our payment provider (we do not store card details)

  • Website Usage – IP address, browser type, pages visited (via cookies and analytics tools)

  • Names and contact details of any other essential individuals or suppliers relevant to your wedding, event or workshop.

2. How We Use Your Information

We use your information to:

  • Process and deliver your floral orders

  • Communicate regarding your booking or enquiry

  • To enable us to secure, design and deliver a bespoke service to the venue of your wedding, event or workshop

  • For internal record keeping

  • Send service updates or important notices

  • Improve our website and services

  • Comply with legal and regulatory obligations

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

3. Sharing Your Information

We do not disclose information with third parties except when we need to in order to complete or process services such as:

  • Delivery couriers, only for the purpose of fulfilling your order.

  • Freelancer florists working with Eve’s Elegant Florals to deliver the floral service.

Any third parties are required to treat your data securely and only use it in accordance with the law.

4. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfill the purposes outlined above

  • Comply with legal or tax obligations

  • Resolve disputes

You can request deletion of your data at any time, unless we are legally required to retain it.

5. Your Rights

Under applicable privacy laws (such as UK GDPR), you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to or restrict processing of your data

  • Withdraw consent (where processing is based on consent)

  • Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us at the details below.

6. Cookies & Website Analytics

Our website uses cookies to enhance your experience, track website usage, and improve our services. By using our site, you consent to our use of cookies.

You can adjust your browser settings to decline cookies, but this may impact your website experience.

7. Data Security

We take appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include using secure servers, encrypted communications, and limiting access to necessary personnel only.

8. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. We recommend reviewing their privacy policies before submitting any personal information.

9. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.” Please review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Eve’s Elegant Florals
Email: Enquiries@eveselegantflorals.com